Return Policy
Return Policy
We want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, we're here to help.
Returns
- Eligibility: You have 30 days from the date of delivery to return your item(s).
- Condition: Items must be unused, in the original packaging, and in the same condition that you received them.
- Non-returnable items: Some items, including personalized or custom-made products, are not eligible for returns.
Refunds
- Once we receive and inspect your return, we will notify you by email about the status of your refund.
- If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
- Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part.
Exchanges
- If you would like to exchange an item for a different size or color, please contact us. We will help you exchange the item as long as it meets the return conditions.
How to Initiate a Return
- Contact Us: Please email lunzaa.lr@gmail.com with your order number and reason for return.
- Return Instructions: We will send you instructions for how to return your items.
- Ship the Item: Send the item back to the address we provide. Please ensure it is securely packaged to prevent damage during shipping.
Damaged or Defective Items
- If you received a damaged or defective item, please contact us within 2 days of receiving your order for a full refund or exchange.